Shipping Policy

1. Order Processing & Handling Time

• Standard orders will be processed, packed, and shipped within 5–10 business days after successful payment confirmation.
• Orders placed on weekends, public holidays, or after daily cut-off time will be processed on the next working day.
• Pre-order items or customized products have separate processing cycles, which will be clearly stated on the corresponding product detail pages.
• During peak seasons, promotional events, or logistics peak periods, order processing may be delayed by 1–2 business days due to high order volume. We will not notify customers individually for minor delays.

2. Shipping Methods & Delivery Time

• Standard Shipping: 15–20 business days after dispatch, suitable for most countries and regions

3. Shipping Fees & Free Shipping Rules

• Regular shipping fees are displayed clearly on the checkout page before payment.
• Free Shipping Service: Orders that reach the specified threshold amount will enjoy free standard shipping (the free shipping amount is subject to the real-time rules on our store).
• Free shipping is only applicable to standard shipping. Express shipping upgrade requires additional freight difference.

4. Order Tracking

• Once your order is dispatched, we will send a shipping confirmation email including the tracking number, logistics carrier, and tracking link to your registered email address.
• Tracking information usually takes 2–5 business days to be updated and displayed on the official logistics website after the package departs our warehouse.
• You can check the latest delivery status anytime via the tracking link or your order backend page.

5. International Customs, Duties & Taxes

• Import duties, taxes, clearance fees, and other related charges generated during customs clearance are borne by the customer.
• Our store does not cover any customs-related fees, and these fees are not included in your order payment amount.
• It is the customer’s responsibility to confirm whether the purchased products are allowed to be imported into the destination country. We are not responsible for package detention, return, or destruction caused by local import restrictions.

6. Shipping Restrictions & Undeliverable Situations

• Incorrect or incomplete shipping address provided by the customer
• Customer refuses to pay customs duties and taxes
• Failed to sign for the package for multiple times or long-term unclaimed parcel
• Local logistics failed to contact the recipient

7. Shipment Exception & After-sales Support

• Logistics stagnation: If the tracking status has no update for more than 7 business days, please contact our customer service in time for verification and assistance.
• Package lost/damaged: For confirmed lost or damaged packages during transit, we will provide reshipment or refund solutions according to the logistics verification result.
• We do not accept unrequested return or refund applications due to normal logistics delay (within the estimated delivery cycle).

8. Policy Update

9. Contact Us